Refund policy

We stand by our products and ensure they are of the highest quality. Customer satisfaction is very important to us. If you are not completely satisfied with your order, you may return or exchange eligible items in new and unused condition with original packaging within 21 days of delivery for either an exchange or refund as described below. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants). Please get in touch if you have questions or concerns about your specific item. We will endeavor to provide a remedy.  We will also require proof of purchase. 

Please note that items purchased through a special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange.

Damages and issues

Please inspect your order upon receiving it. Contact us immediately at hello@hempandco.nz if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.